Saturday, 01 January 2011
Thomas got a Leapster 2 for Christmas. It's supposed to connect to your computer so you can download a game, track their progress, get "rewards," blah blah blah. But ours won't connect.
It comes with a CD you're supposed to install, but since my computer doesn't have a CD drive, I went the alternate route and downloaded it. Supposedly that's not the problem, 'cause I tried downloading it again when it wouldn't work, and it said I had already successfully downloaded it.
I plug the leapster in. I turn it on. Leapster Connect comes up on my computer screen. Suddenly a window pops up: You must first plug in the leapster, then turn it on. The order is important. If the leapster is on when you plug it in, it will not work.
Um... I thought that's what I did. Maybe not. I turn it off, unplug it, start from square one. Plug it in. Turn it on. Same message.
Two more times of that and it's a miracle I didn't chuck the thing out the window.
I first tried to connect on Christmas or the day after. So after trying it again today, with the same results, I am discouraged. Perplexed. P-O'd.
I reviewed all the troubleshooting tips on the Leap Frog website. I looked up my problem on the customer support discussion boards, where several people had the same complaint. Then an actual leap frog tech made a visit (Hail the conquering hero!!!) only to repeat, verbatim, the troubleshooting tips on the leap frog website. (String him up! Tar and feather him!!!)
I read complaints from people who called the help line and got NO help but instead a person repeating, verbatim, the troubleshooting tips on the leap frog website.
Maybe their products would be cheaper if they instead hired parrots whom they could pay in crackers.
So now I am coming to you, my kind and knowledgeable Xanga and Momaroo readers, for assistance.
Maybe you own one of these pieces of crap toys and have a solution. Maybe you are the head guy of leap frog and would like an opportunity to defend your company and hardworking employees. Maybe you think I am silly for not having chucked it out the window days ago.
Please, please, please, please help me!!!!!
Does anyone have Leapster 2 or have any idea what we should do to get it to work?